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I designed upsell moments that made premium value clear and brought conversion back.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"f6d5798d-9f80-45dd-a7db-71792d544ec7","fieldSchemaId":"014515cd-67d6-49a3-9332-7eb7f16b601c"},{"id":"2d4e789c-bfdc-45bd-9ac9-88d1a9fc3b53","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"What Worked\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The In Row test proved the concept. Users noticed it. They clicked. Conversion improved.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"But it had limits. One line of text can only do so much.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Home Hero gave us more room to explain. Better context. Stronger visuals. Clearer CTA. That's where things started to click.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The Promotional Wrapper showed promise too. Bigger format, more immersive, could pair with the upgrade value prop pop-up. But it cost more to build and we hadn't proven the concept yet.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The Real Takeaway\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Placement matters, but context matters more.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"If users understand what they're getting, they'll move. The 40% drop wasn't because we made it too easy to enter. It was because we failed to explain the value of staying.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Fixing that didn't mean adding friction back. It meant adding clarity forward.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"f6d5798d-9f80-45dd-a7db-71792d544ec7","fieldSchemaId":"2ffbeb09-4ba3-47a4-8957-b40acd79c4c3"},{"id":"ef06cacb-d2c9-4cee-997f-7f8a5219eb0c","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"We Removed Sign Up Friction. Then We Fixed What Broke.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h1\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The bet seemed obvious.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Let users watch FAST content without signing up first. Less friction, more engagement, easier entry. It worked. Kind of.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"People came in. They watched. They stayed. But trial starts dropped 40%. We didn't lose users. We lost intent.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"What Actually Changed\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Before this, signing up meant something. If someone created an account, they already wanted something. Intent was baked into the flow.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Remove that gate and you get a completely different user. They're not trying to subscribe. They're exploring. We treated them the same anyway. That was the mistake.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The Real Problem\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"We assumed users didn't want to pay. Turns out they just didn't get it.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Free users saw premium content everywhere but had no context for what they were missing. No clear path. No explanation of the difference. Just a wall they hit eventually, or didn't.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"f6d5798d-9f80-45dd-a7db-71792d544ec7","fieldSchemaId":"8b86ae60-cee1-418a-8e0d-5063f6300a7a"},{"id":"7459f45b-f1c1-4115-923a-9fe58601b564","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"My Role\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"I owned fixing this without undoing the freemium shift. Not just designing an upsell. Designing when it shows up, where it lives, how it fits.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"That meant mapping upgrade entry points inside FAST, working with Growth on test strategy, partnering with research on messaging, and sequencing experiments from fast to heavy lift.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"This wasn't about pushing harder. It was about being smarter.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Three Ways to Test It\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Instead of overbuilding, we tested three approaches.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"In Row.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" A simple content row showing premium content with a strong headline. Fast to ship, low risk.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Home Hero.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"center\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"A dedicated hero slot with more room to explain value. Higher visibility, but risk of confusing the free experience.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"center\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Promotional Wrapper.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" A bigger, more expressive row format that could fully tell the story. Most compelling, but required building something new.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"We didn't pick one. We sequenced them.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"What the Research Taught Us\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"tag\":\"h3\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Before placement, we tested language. Because if the message doesn't land, nothing else matters. We ran user research with three title variants: \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"\\\"70+ Premium Networks,\\\" \\\"Available with Upgrade,\\\" and \\\"Upgrade to Premium.\\\" We also tested \\\"Upgrade for Full Access\\\" and \\\"Upgrade to Philo Core.\\\"\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"\\\"Upgrade for Full Access to 70+ Premium Channels — Try 7 Days Free\\\" won. 44% of users preferred it. It was clear, specific, and low risk.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Not \\\"Philo Core.\\\" Not \\\"Premium Networks.\\\" Just straight up: here's what you get, here's how many, you can try it.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"That clarity mattered more than any layout decision.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"f6d5798d-9f80-45dd-a7db-71792d544ec7","fieldSchemaId":"bdad28ba-0b5c-449a-b04f-84c8f6ab155c"}]}}}},"slugByItemId":{"bd1a6f56-9842-492d-8b94-714daa56f296":"halo-sport-2-packaging","f6d5798d-9f80-45dd-a7db-71792d544ec7":"upselling-fast-users","c54ecefe-d0aa-4db4-8b6e-008a5061fdca":"consolidating-experience","69df6dff-ebaf-484b-9dff-ff4119132a4c":"hood-dior","4411dd54-cbb1-493c-9771-a57f3eeb8e8c":"interstitial-upgrade-page","4cfef8a1-8e89-49ae-b88e-9fc155be27e4":"sznl","9c2ac992-a146-4179-91b1-7244430e82c2":"photoshoot"}}