Creating Philo's Install page
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Philo is a streaming service that offers live TV and on-demand content.
Summery
As the Lead Product Designer, I identified an opportunity to enhance Philo's post-payment onboarding flow. By guiding users to set up multiple devices with clear instructions and incentives, we boosted sign-ins on mobile by 6.9% and Fire TV by 6% during an 8-week test, significantly improving user engagement and satisfaction across the platform.
Role
Lead Product Designer
Timeline
8 Weeks
Client
Philo
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The problem
"We believe that adding a step-by-step device setup guide will increase multi-device logins during trials, leading to higher payment conversion rates."
The Solution
"We believe that adding a step-by-step device setup guide will increase multi-device logins during trials, leading to higher payment conversion rates."
User Research
"We believe that adding a step-by-step device setup guide will increase multi-device logins during trials, leading to higher payment conversion rates."
The IMPACT